Cancellation and Return Policy

CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION AND RETURN CONDITIONS

When you place an order electronically through this website, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.
Buyers are subject to the provisions of the Consumer Protection Law No. 6502, the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188), and all other applicable legal regulations regarding the sale and delivery of purchased products.
Shipping costs (delivery fees) are to be paid by the buyers.
Each purchased product is delivered to the buyer or the designated person/institution at the address provided, within 30 days at most. If the product is not delivered within this timeframe, the Buyer may terminate the contract.
The purchased product must be delivered complete, in accordance with the specifications stated in the order, and with all associated documents such as warranty certificates and user manuals, if applicable.
If delivery of the purchased product becomes impossible, the seller must notify the buyer in writing within 3 days from the date the seller learns of this situation. The total amount paid must be refunded to the Buyer within 14 days.

If the Buyer fails to pay for the product or if the payment is canceled in bank records, the Seller’s obligation to deliver the product ends.

If, after delivery, it is determined that the payment made by the Buyer was carried out with an unauthorized credit card, and the product amount is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product to the Seller within 3 days, with return shipping costs covered by the Seller.

If force majeure or unforeseen circumstances prevent timely delivery, the Buyer will be informed. The Buyer may request cancellation of the order, replacement with a similar product, or postponement of delivery until the obstacle is removed.
If the Buyer cancels the order and paid by cash, the amount will be refunded in cash within 14 days. If payment was made by credit card, the product amount will be refunded to the bank within 14 days, but the bank may take 2–3 weeks to reflect the refund to the Buyer’s account.

The Buyer must inspect the product/service before accepting delivery; damaged, broken, torn-packaged, or defective products/services must not be accepted from the courier. Products accepted from the courier are deemed to be undamaged and intact.
If the right of withdrawal is to be exercised, the product must not be used. The invoice must be returned together with the product.

The Buyer may exercise the right of withdrawal from the contract by rejecting the product within 14 (fourteen) days from delivery to the Buyer or the person/institution designated by the Buyer, without any legal or penal liability and without providing any justification, by notifying the Seller through the contact details below.

COMPANY NAME: CADDE OFİS MOBİLYALARI SANAYİ TİCARET LİMİTED ŞİRKETİ
ADDRESS: YUKARI DUDULLU MAH. 3.CAD. MODOKO MOBİLYACILAR SİTESİ. NO: 7/1
EMAIL: [email protected]
PHONE: 0850 307 20 02
FAX: —

If the purchased item is a service, the 14-day withdrawal period begins on the date the contract is signed. Withdrawal cannot be exercised for service contracts where the service has already begun with the consumer’s express approval before the withdrawal period expires.
Costs arising from the exercise of the right of withdrawal shall be borne by the Seller.
To use the right of withdrawal, written notification must be sent to the Seller via registered mail, fax, or email within 14 days, and the product must not fall within the category of “Products for Which Withdrawal Is Not Permitted.”

The invoice of the product delivered to the Buyer or a third party must be returned.
(If the invoice is issued on behalf of a company, the product must be returned with a return invoice issued by the company. Returns of corporate purchases cannot be completed without a return invoice.)
The product must be returned complete with the return form, box, packaging, and all standard accessories, undamaged and unused.

The Seller must refund the total amount and return all documents binding the Buyer within 10 days following receipt of the withdrawal notice, and must receive the returned product within 20 days.
If the product’s value decreases or return becomes impossible due to the Buyer’s fault, the Buyer must compensate the Seller for the loss in proportion to the fault. However, the Buyer is not responsible for changes or deterioration resulting from proper use of the product within the withdrawal period.
If exercising the withdrawal right causes the total amount to fall below a promotional limit, the discount applied under the campaign is canceled.

Products prepared according to the Buyer’s request or clearly personalized; items unsuitable for return such as underwear bottoms, swimsuits, bikini bottoms, cosmetics, single-use items, perishable goods, or goods with potential expiration; products whose packaging is opened after delivery and are unsuitable for return due to hygiene reasons; products mixed with other items and impossible to separate; newspapers or magazines (except subscription deliveries); digital content delivered instantly; intangible goods delivered instantly; audio/video recordings, books, digital content, software, data storage devices, and computer consumables whose packaging has been opened by the Buyer.
Additionally, withdrawal is not possible for services that have begun with the consumer’s consent before the withdrawal period ends.
For cosmetics, personal care products, underwear, swimwear, books, copyable software and programs, DVDs, VCDs, CDs, cassettes, and stationery consumables (toners, cartridges, ribbons, etc.), the packaging must be unopened, unused, untested, and undamaged to be eligible for return.
The cost of the nickname/personalization service (name customization) cannot be refunded. A deduction of 399 TL will be made from the total refund amount for returns of such items.

If the Buyer defaults on a credit card payment, the Buyer accepts, declares, and undertakes that interest will be charged and that the Buyer will be responsible to the issuing bank under the credit card agreement.
The bank may initiate legal proceedings and demand related expenses and attorney fees from the Buyer.
In all cases where the Buyer falls into default, the Buyer accepts responsibility to compensate the Seller for any damages resulting from delayed performance.

Payments may be made via bank transfer or EFT to any of our bank accounts (in TL).
Via our website, you may make single payment or installment payments with your credit cards. For online payments, the amount will be charged to your credit card at the end of the order process.